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Sundays in Siena – Return & Refund Policy
We want you to love what you ordered. If something isn't right, we're here to help.
Your Right to Cancel (EU Customers) Under EU consumer law, you have the right to cancel your order within 14 days of receiving your goods, without giving any reason. To exercise this right, contact us within 14 days of delivery.
How to Return To initiate a return, please contact us at [your contact email] with your order number and reason for return. Items must be returned within 30 days of notifying us of your cancellation.
Conditions for Return
- Items must be unused, in their original condition, and in original packaging.
- For hygiene reasons, certain wellness products (e.g. personal care items, opened consumables) cannot be returned unless they are faulty or not as described.
Refunds Once we receive and inspect your return, we'll process your refund within 14 days. Refunds will be issued to your original payment method.
Faulty or Incorrect Items If your item arrives damaged or isn't what you ordered, please contact us within 30 days of delivery and we'll make it right — replacement or full refund, your choice.
Shipping Costs Return shipping costs are the responsibility of the customer.
Contact [Your business name] | [Your email address] | [Your address]